We’ve Got You Covered…
1.What the available modes of payment?We accept payment through Paypal. If this is not your preferred payment mode, you may reach out to us. We'll do our best to help.
2.How do I know if my order has been shipped?
Please take a minute to understand our order-to-delivery process:
Order Acceptance: Our cut-off time is at 9am sharp Monday to Friday (except Public Holidays). Orders before 9am will be processed on the same day. Orders after 9am will be processed on the next business day. If your order is urgent, please reach out to us.
Dispatch: Orders that are in stock and complete will be dispatched on the same day. Otherwise we will place an order from our suppliers to complete the order. We endeavour to dispatch your order between 1-3 days.
Dispatch Notification: You should expect a notification from us on the day when your order is ready to be shipped. If you do not receive the notification between 1-3 days, do reach out to us and we will assist you promptly.
3.Can I cancel or amend an order?If you'd like to cancel or amend your order, all we ask is that you submit your request to ZDS871114797@outlook.com.com before 9 AM on a working day. Once past 9 AM, your order would have already been processed or dispatched, which means we would not be able to reverse the order fulfilment or recall the package.
4.What if my order is urgent?
We offer a paid shipping service for same-day and time-specific orders, subject to availability. Please reach out to us if you need to expedite an order.
5.Why are orders still accepted by the web store when promotion codes and gift redemptions are misused?
Technology work on algorithms and no algorithms are fully protected from the risks of being misused. To combat the misuse of promotion codes and redemptions, on top of algorithms we have a fraud team in place to do daily manual checks on every order.
All customers are prohibited from (a) misusing promo codes, i.e. 10FORGOOD by different members in the same household for multiple orders with the same shipping address, email address or contact number; (b) and redeeming multiple gifts by splitting purchases into multiple orders within a month.
We reserve the right to (i) withhold the fulfilment of existing order, (ii) ban fulfilment of future orders (iii) or demand monetary reimbursement equal to the value of all misused codes from past orders. Failure to comply is a civil offence and will result in a police order and legal action being taken. Please be advised that your consent to our terms & conditions have been recorded at the time the order was placed. Attorney fees for the prosecution and collection of the principal due amount will be borne by the defendant.
We're doing our best to support the community. If you enjoy your experience with us, do lend us a hand by avoiding misuse so we can keep the business sustainable and continue serving the community well.